Shipping Policy

Effective Date: July 03, 2026

Thank you for shopping with Bastar Kala – Handcrafted Wooden Art & Home Décor. We are committed to delivering your handcrafted products safely and on time. Please read our Shipping Policy carefully.

1. Order Processing

  • Orders are processed within 1–3 business days after successful payment.
  • Orders are not processed on Sundays or public holidays.
  • During festivals or high-demand periods, processing may take slightly longer.

2. Shipping Time

Estimated delivery times:

  • Within Chhattisgarh: 2–5 business days
  • Other States in India: 4–8 business days
  • Remote or Rural Areas: 5–10 business days

Delivery times are estimates and may vary depending on your location and courier service.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before payment.
  • We may offer Free Shipping on selected products or promotional offers.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number (if available), allowing you to monitor your shipment.

5. Delivery Attempts

Please ensure that the shipping address and contact number provided are accurate.

If delivery cannot be completed due to:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailable

additional shipping charges may apply for re-delivery.

6. Damaged Package

If you receive a package that appears damaged:

  • Take clear photos before opening the package.
  • Contact us within 48 hours of delivery.
  • Include your Order ID and photos of the package and product.

We will review the issue and provide an appropriate solution.

7. Delayed Delivery

While we strive to deliver orders on time, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier partner delays
  • Government restrictions or unforeseen events

We appreciate your patience in such situations.

8. Shipping Coverage

Currently, Bastar Kala ships across India.

For international shipping inquiries, please contact us before placing your order.

9. Incorrect Shipping Address

Customers are responsible for providing the correct shipping address. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Bastar Kala
Handcrafted Wooden Art & Home Décor

Address:
Bhanpuri, Bastar, Chhattisgarh – 494224, India

Email:
ajaychauhan.safeducate@gmail.com

Phone:
+91 6261816008

 

Thank you for choosing Bastar Kala. We are proud to deliver authentic handcrafted wooden art and home décor from Bastar to homes across India.