Privacy Policy

Effective Date: July 05, 2026

At Bastar Kala (“Company,” “we,” “our,” or “us”), we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our handcrafted wooden products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Order Details

  • Communication Preferences

Payment Information

Payments are processed through secure third-party payment gateways. We do not store your credit card, debit card, UPI PIN, CVV, or banking credentials on our servers.

Technical Information

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Time Zone

  • Referral Source

  • Website Usage Data

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality, improve user experience, analyze website traffic, and personalize content.

2. How We Use Your Information

Your information may be used for the following purposes:

  • Processing and fulfilling orders

  • Managing customer accounts

  • Providing customer support

  • Communicating order confirmations, shipping updates, and service notifications

  • Improving our products and website performance

  • Detecting and preventing fraud or unauthorized activities

  • Complying with applicable legal and regulatory obligations

  • Conducting internal business analytics

3. Legal Basis for Processing

Where applicable, we process your personal information based on one or more of the following legal grounds:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties, including:

  • Payment Service Providers

  • Shipping and Logistics Partners

  • IT and Website Hosting Providers

  • Analytics Providers

  • Government Authorities or Law Enforcement Agencies when required by law

Each third-party service provider is required to maintain the confidentiality and security of your information.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Despite our efforts, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete transactions

  • Maintain financial and tax records

  • Resolve disputes

  • Enforce our agreements

  • Comply with applicable legal obligations

Once no longer required, your information is securely deleted or anonymized.

7. Cookies Policy

Our website uses cookies for purposes including:

  • Website functionality

  • Shopping cart management

  • User preferences

  • Performance analysis

  • Security

  • Marketing and advertising (where applicable)

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Restrict or object to processing

  • Withdraw consent where processing is based on consent

  • Request a copy of your personal data

To exercise these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of those websites independently.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

11. International Data Transfers

If your information is transferred or processed outside your country of residence, we will take appropriate measures to ensure that it receives an adequate level of protection in accordance with applicable laws.

12. Changes to this Privacy Policy

We reserve the right to amend or update this Privacy Policy at any time. Any modifications will become effective immediately upon posting on this page. We encourage users to review this policy periodically.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

Bastar Kala
Handcrafted Wooden Art & Home Décor

Address:
Bhanpuri, Bastar, Chhattisgarh – 494224, India

Email:
ajaychauhan.safeducate@gmail.com

Phone:
+91 6261816008